If you want a truly awful experience purchasing a laptop, I’d like to recommend Blinq.
They had some decent “open box” deals on laptops, so I thought I’d give it a try. First of all, vague shipping times so I paid extra for express shipping. The “express” 2-3 day shipping evidently meant 2-3 business days because it took 5.
Then I open the box and discover I didn’t get what I ordered from Blinq While I ordered i5, 8GB, 13″ laptop, what they’ve shipped me is a Pentium, 4GB, 11″ laptop. Not the same thing. At all.
Looking at their website, what they shipped was $148 cheaper.
So, chat with a Blinq customer service rep.
Blinq Rep: You can send it back or we can refund $90.
Me: Let me see, I think $90 is less than the $148 difference.
Blinq Rep: I can refund $140.
Me: Um…let me check my math….
Rep: I talked to my supervisor and I can issue you a refund of $148.
Meanwhile, what Blinq sent really is a piece of crap. Way lower specs. Slower, less storage, crap CPU. It’s light…and small…and junk. Shipping back to Blinq right away.